What is DialApp and how does it work?

DialApp is a complete clinic phone system with two services: Making Calls (one-click calling from your EMR) and Receiving Calls (smart auto-attendant). Both services use a single verified clinic number with no hardware required.

What's the difference between Making Calls and Receiving Calls services?

Making Calls lets your staff call patients directly from your EMR with one click. Receiving Calls is a smart auto-attendant that handles incoming calls 24/7, offering multilingual support and custom flow automation.

Do I need special hardware to use DialApp?

No. Both services work entirely through your browser using our Chrome extension. There's no need for desk phones or additional equipment.

Which EMR systems work with DialApp's calling service?

DialApp's Making Calls service now works with all web-based EMR systems. Our Chrome extension detects phone numbers on any webpage, allowing you to call with one click.

How is billing handled for both services?

Both Making Calls and Receiving Calls use simple pay-as-you-go pricing. You only pay for the minutes you use with no monthly fees, no per-user charges, and no hidden costs. Get 300 free minutes to start!

Can I use just one service or do I need both?

You can use either service independently or combine both for complete phone management. Making Calls handles your outbound needs, while Receiving Calls automates incoming call handling.

How do I set up the Receiving Calls service?

Activate inbound service in your dashboard, get your dedicated number, and design your custom call flow using our visual builder—no coding required. Forward your clinic's main number to start automating.

Can I change my inbound call flow anytime?

Yes, you can edit your Receiving Calls flow visually in the dashboard anytime and changes go live instantly. Build flows for appointments, refills, information, or any custom scenario.

How does multilingual support work in Receiving Calls?

You can add a language selection step to your inbound flow. The system will switch and continue the conversation in the caller's chosen language automatically.

What happens if a caller wants to talk to a real person?

The Receiving Calls flow can instantly transfer the call to your receptionist or staff device at any time. Callers can request this anytime during the automated flow.

Can I add or remove users from my account?

Yes. Account owners can invite team members by email and remove users at any time. All usage by invited users (both Making and Receiving Calls) is billed to the main account.

Is DialApp secure and compliant?

Yes. DialApp uses secure, industry-leading providers like Twilio and Telnyx. All data and calls are encrypted, and we follow best practices for privacy and compliance.

How do I get started with DialApp?

Sign up for a free account, install the Chrome extension, and verify your clinic number. You can then activate Making Calls service for instant EMR calling, or set up Receiving Calls with our visual flow builder.

Is there any charge for activation or setup?

No! Setup and activation are completely free for both services. You only pay for actual call minutes used. Your first 300 minutes are free, so you can try both services risk-free.

Get 300 FREE minutes with signup!

Your calls, simplified

Smart call management platform for modern clinics.

Making Calls

No matter who is calling, every call is from your single-verified clinic number.

One-click calling directly from your EMR.

No per-user fees. One simple plan based on a per-minute rate.

Receiving Calls

Smart flow engine: Automate and customize your incoming call experience.

Multilingual support: Let callers choose their preferred language.

Instant agent transfer: Callers can request to speak with staff anytime.

EMR Patient List

John Smith +1 (111) 123-4567
Sara Lee +1 (111) 987-6543
Adam Razi +1 (111) 555-7890

Click to call any patient directly from your EMR.

Inbound Call Flow Example

Q1: How can we help you today?

• Book an appointment
→ Next: "What date works for you?"
• Prescription refill
→ Next: "Which medication do you need refilled?"
• Clinic information
→ Next: "What info do you need?"
• Speak to receptionist
→ Next: "Connecting you now..."

You can fully customize these questions and options for your clinic.

Transform Your Business Communication Efficiency

Multiple phone numbers confuse customers and increase missed opportunities. Disconnected workflows waste precious time.
DialApp solves both - saving you money while speeding up your calls.

Current Problems Cost You Money

Multiple Numbers = Higher No-Shows

Patients ignore calls from unknown numbers, leading to missed appointments and lost revenue.

Disconnected Workflow = Wasted Time

Switching between EMR and phone systems slows down calls and increases labor costs.

DialApp Saves You Money

One Verified Number = More Answered Calls

Patients always see your clinic number, leading to higher answer rates and fewer no-shows.

One-Click Calling = Faster Workflow

Call directly from EMR without switching apps - save 30+ seconds per call.

The Bottom Line: Real Savings

30+ Seconds

Saved per call with one-click dialing

Higher Answer Rate

With single verified clinic number

Two Sides of Communication. One Powerful Platform.

Making Calls

One-click calling directly from EMR.

Stop wasting staff time on manual lookups and dialing. Save thousands by eliminating fixed per-user phone costs.

EMR-Integrated Direct Dialing
Unified, Verified Clinic Number
Pay-As-You-Go Pricing (No Fixed Fees)

Making Call services →

Receiving Calls

Smart Auto-Attendant: Automate Patient Flow.

Reduce receptionist load by handling routine calls 24/7. Provide instant, accurate information via visual auto-attendant.

Visual Flow Engine (No Code Required)
Automatic Clinic Answering 24/7
Free for the first 300 incoming minutes

Receiving Call services →

Three Ways to Build Your Inbound Flow

Choose the method that works best for you. All flows can be edited and customized after creation.

Generate with AI

Describe your clinic's needs in a few sentences. Our AI will create a complete flow with questions and options tailored to your practice.

Fastest setup

Import Your Content

Upload any document or paste plain text. Our AI analyzes your content and automatically builds a complete call flow.

Smart AI extraction

Build Manually

Create your flow from scratch with our intuitive visual builder. Add questions, options, and nested flows step by step.

Maximum flexibility

Powered by Industry Leaders

DialApp is built on top of trusted global telecommunications and payment platforms, ensuring reliable call quality, uptime, and secure transactions.

Twilio

The world's leading cloud communications platform, trusted by millions of developers and businesses worldwide.

99.95% Uptime

Enterprise Security

Telnyx

Next-generation connectivity platform delivering superior call quality through a private, global IP network.

Global Network

Low Latency

Stripe

Global payment infrastructure powering millions of businesses with secure, PCI-compliant payment processing.

PCI Compliant

Secure Payments

NEW FEATURE

Accept Secure Payments Over the Phone

Seamlessly collect payments during automated calls using Stripe Connect and Twilio Pay. Safe, secure, and PCI-compliant.

Payment Amount $50.00

Prescription refill payment

Secured by Stripe & Twilio

PCI Compliant

Instant Setup

How It Works

Connect Your Stripe Account

Link your Stripe account in Call Settings with just a few clicks

Add Payment to Your Call Flow

Create a payment question and set the amount in your automated flow

Callers Pay Securely

Users enter card details via phone keypad - fully automated and secure

Instant Confirmation

Payment status updates in real-time, flow continues automatically

Bank-Level Security

PCI-DSS compliant payment processing. No card data stored on your system

Fully Automated

No staff needed. Payments happen during automated IVR calls 24/7

Transparent Pricing

10 credits per payment + Stripe and Twilio fees

Perfect For

Prescription Refills

Collect payment during refill orders

Appointment Fees

Secure deposits for bookings

Medical Forms

Paid medical documentation

Outstanding Balances

Easy payment collection

Learn How to Set Up Phone Payments

Setup takes less than 5 minutes

Available on All Platforms

Take DialApp Anywhere with Our Mobile Apps

Download DialApp on your devices to unlock powerful calling features - handle outbound calls with Transfer to App and receive inbound calls as an agent.

Making Calls: Transfer to App

For Outbound Calling

When you click to call a patient from your PC, the call can ring on your mobile device instead. Perfect when your PC doesn't have a microphone or you prefer better call quality on your phone.

Click to call from PC, answer on your mobile device

Your clinic number still shows on caller ID

Better audio quality using mobile network

Take calls anywhere, not tied to your desk

Receiving Calls: Agent Handling

For Inbound Calls

Receive inbound clinic calls transferred from your smart auto-attendant. When a caller requests to speak with staff, the call rings directly on your mobile device.

Receive calls forwarded by auto-attendant

Answer patient calls from anywhere

Multiple agents can receive calls simultaneously

See caller information before answering

Download DialApp for Your Device

Android

Available on Google Play

Download

iPhone & iPad

Available on App Store

Download

Chrome Extension

For desktop calling

Add to Chrome

Desktop apps for Windows, Mac, and Linux coming soon

Need Help Setting Up?

Check our comprehensive guide on how to configure Transfer Call to App and agent call handling

View Setup Guide

Your calls, simplified

Making Calls

Receiving Calls

EMR Patient List

Inbound Call Flow Example

Transform Your Business Communication Efficiency

Current Problems Cost You Money

Multiple Numbers = Higher No-Shows

Disconnected Workflow = Wasted Time

DialApp Saves You Money

One Verified Number = More Answered Calls

One-Click Calling = Faster Workflow

The Bottom Line: Real Savings

Two Sides of Communication. One Powerful Platform.

Making Calls

One-click calling directly from EMR.

Receiving Calls

Smart Auto-Attendant: Automate Patient Flow.

Three Ways to Build Your Inbound Flow

Generate with AI

Import Your Content

Build Manually

Powered by Industry Leaders

Twilio

Telnyx

Stripe

Accept Secure Payments Over the Phone

How It Works

Connect Your Stripe Account

Add Payment to Your Call Flow

Callers Pay Securely

Instant Confirmation

Bank-Level Security

Fully Automated

Transparent Pricing

Perfect For

Prescription Refills

Appointment Fees

Medical Forms

Outstanding Balances

Take DialApp Anywhere with Our Mobile Apps

Making Calls: Transfer to App

Receiving Calls: Agent Handling

Download DialApp for Your Device

Android

iPhone & iPad

Chrome Extension

Need Help Setting Up?

Ready to Transform Your Business Communication?